Ordering

How do I place an order?

Choose your preferred workspace product, add it to your shopping cart, and complete checkout following the instructions provided. After successful payment, you will receive an order confirmation email.

Can I modify my order after purchase?

If you need to change your order information, please contact us as soon as possible. Requests are not guaranteed once the order has entered processing or shipping preparation.

Products

What type of products does atoompka™ offer?

atoompka™ creates modern workspace objects designed for productivity, organization, and desktop aesthetics. Our collections include:

• Monitor stands and laptop accessories
• Desk organizers
• Workspace lighting
• Creative desktop objects
• Lifestyle workspace accessories

Are product colors and materials accurate?

We make every effort to display product details accurately. However, slight differences may occur due to lighting, screen settings, or material characteristics.

Shipping & Delivery

How long does order processing take?

Most orders are prepared within: 1–3 business days after payment confirmation.

How long does shipping take?

Estimated delivery time:
7–15 business days after shipment.

Delivery times may vary depending on destination, carrier conditions, holidays, and customs processing.

Where does atoompka™ ship?

We provide worldwide shipping where available. Shipping options and costs are displayed during checkout.

Tracking

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Why is my tracking information not updating?

Carrier systems may require some time to update. Please allow approximately 48 hours after shipment for tracking activity to appear.

Payment

Which payment methods are accepted?

Available payment methods are displayed during checkout. These may include:

• Credit cards
• Debit cards
• Secure online payment services

Is my payment information secure?

Yes. Payment transactions are processed through secure payment providers. atoompka™ does not store complete payment card details.

Returns & Refunds

Can I return my order?

Eligible products may be returned within 30 days after delivery according to our Return & Refund Policy.

What if my item arrives damaged?

Please contact us with your order number and photos showing the issue. Our team will review the situation and provide an appropriate solution.

Cancellation

Can I cancel my order?

Please contact us as soon as possible after purchase. Cancellation requests cannot be guaranteed after processing or shipment preparation begins.

Customer Support

How can I contact atoompka™?

Email:
service@atoompka.com

Customer Support Phone:
+86 178 9645 9407

Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)