1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must be:

• Unused and in original condition
• Returned with original packaging
• Include proof of purchase or order information

Items that do not meet these conditions may not be eligible for return approval.

2. Return Process

Before returning any product, please contact our customer support team to request return instructions.

• Email: service@atoompka.com
• Provide your order number
• Explain the reason for return
• Wait for return confirmation before shipping

Returns sent without prior approval may experience delays in processing.

3. Return Shipping

Unless the item received is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service for returned packages.

atoompka™ is not responsible for packages lost during return shipment without tracking information.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it. If your product arrives damaged, defective, or incorrect, contact us as soon as possible.

Please provide:

• Order number
• Photos or videos showing the issue
• Description of the problem

After reviewing the information, we will provide an appropriate solution, including replacement or refund when applicable.

5. Exchanges

If you need to exchange a product, please contact our support team first.

Exchange requests are subject to:

• Product availability
• Return eligibility requirements
• Inspection of returned items

6. Refund Process

Once your returned item arrives at our facility, our team will inspect the product within 3–5 business days.

After the inspection is completed and the return is approved, your refund will be processed within 5–10 business days.

Refunds will be issued to the original payment method used during purchase.

• Processing time may vary depending on your bank or payment provider.
• Customers will receive confirmation once the refund has been successfully processed.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products damaged through misuse or improper handling
• Items returned without original condition
• Products modified after purchase
• Items without valid order information

8. Order Cancellation

Cancellation requests must be submitted before the order has entered the shipping preparation process.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

9. Refund Delays

If you have not received your refund:

• Check your original payment account again.
• Contact your payment provider.
• Contact our customer support team if the issue continues.

10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

atoompka™

Email:
service@atoompka.com

Website:
atoompka.com

Customer Support Phone:
+86 178 9645 9407

Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)