1. Order Processing

After your order is successfully placed, our team will prepare and review your purchase before shipment.

• Order processing time: 1–3 business days
• Processing begins after payment confirmation.
• Orders are not processed on weekends or holidays.

During high-demand periods, product launches, or holidays, processing times may require additional time.

2. Shipping Methods & Costs

Available shipping methods and applicable shipping fees will be displayed during checkout before payment.

• Shipping cost depends on destination, shipping method, and order details.
• Promotional free shipping offers will be shown during checkout when available.
• Different products may have different fulfillment arrangements depending on availability.

3. Estimated Delivery Time

Estimated delivery time includes carrier transit time after your order has been shipped.

• Order preparation: 1–3 business days
• Estimated delivery: 7–15 business days

Delivery times may vary depending on destination, carrier operation, weather conditions, customs processing, and other circumstances.

4. Order Fulfillment

atoompka™ may fulfill orders through our own operations or trusted fulfillment partners depending on inventory availability and delivery destination.

Products from one order may occasionally be shipped in separate packages to improve delivery efficiency.

5. Tracking Your Order

Once your order has shipped and tracking information is available, a shipping confirmation email will be sent to the email address provided during checkout.

• Tracking information may require some time to become active after shipment.
• Carrier updates may vary depending on the shipping route.

6. Delivery Delays

Delivery estimates are provided as a reference. atoompka™ is not responsible for delays caused by circumstances outside our reasonable control.

• Carrier delays
• Weather conditions
• Customs inspections
• Public holidays
• Transportation interruptions

7. Lost Or Missing Packages

If your package appears lost or cannot be located, please contact our customer support team.

We will review available tracking information and work with relevant shipping partners to assist with the situation.

8. Customer Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

• Please verify your address before submitting an order.
• Address changes may not be possible after shipment preparation.
• Additional shipping costs may apply if incorrect information causes a return or reshipment.

9. International Shipping

atoompka™ supports worldwide shipping where available.

International orders may be subject to customs duties, import taxes, or local fees required by destination countries.

These charges are the responsibility of the recipient unless otherwise stated during checkout.

10. Contact Shipping Support

If you have questions about shipping, tracking, or delivery status, please contact us.

Email:
service@atoompka.com

Customer Support Phone:
+86 178 9645 9407

Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)